Thank you for visiting and shopping at Aalkami.london for your women's luxury knitted clothing, AALKAMI Ltd ships all of our orders via couriers like DHL, UPS, DPD or Royal Mail. You will receive an email update with your tracking number once your order has shipped.
Processing and Delivery Times
All orders are processed within 48 hours. Standard shipping typically takes between [2-8 business days], for destinations within Europe. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number to track your order. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
Customs Fees and Import Taxes
AALKAMI Ltd is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).
Contact Us
If you have any questions or concerns regarding your order, feel free to contact us at sales@aalkami.com.
SHIPPING & DELIVERY POLICY
Last updated January 01, 2023
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.aalkami.london/pages/privacy-policy.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Free Shipping
We offer free Three to Five business days for domestic and seven to ten days for EU, US and Canada. shipping on UK Orders over £150
EU Orders over 200 Euros Rest of the world orders over $500.Expedited Shipping Fees
We also offer expedited shipping at the following rates:
StandardDHL or similar courier
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free Three to Five business days for domestic and seven to ten days for EU, US and Canada. shipping is valid on international orders.
For information about the customs process:
-
Email sales@aalkami.london
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://www.aalkami.london/pages/shipping-policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
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Email: sales@aalkami.london
Return & Exchange Policy
RETURN POLICY
Last updated January 01, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at sales@aalkami.london to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Item and return form, then mail your return to the following address:
Aalkami Ltd
Attn: Returns
RMA #
Returs
PO Box 1502
Enfield
EN1 9SW
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, £4.99 will be deducted from your return to cover shipping charges.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least sixty (60) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 5% restocking fee will be charged for all returns.
● Items should be as received by the customer with labels and packaging included.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
- If you’d like to return any product purchased on Aalkami’s Online Store, the return period is 14 days from the date of delivery. We will only accept unopened and unused products for return.
- No returns will be accepted without the customer having obtained a return authorization. Prior to returning your product, please contact admin@aalkami.com with a Subject line of “Online Store Product Return”.
- All returns must be in original mint and clean condition. Returns for used products – including opened, damaged, scratched, programmed, and burnt – will not be accepted.
- All products must be returned in their original packaging with original receipt and an explanation of the reason for the return.
- Refunds will be denied for any product returned not conforming to the above-mentioned conditions.
- We will refund 100% of the purchase price for returns that meet the above conditions.
- For returns after the 14 day period, we will refund the purchase price of the product(s) minus a 15% re-stocking fee (of the total product(s) purchase price) up to 90 days from the date of purchase.
- Returns are not accepted after 90 days from the day of purchase.
- Aalkami will not pay for return shipping – customers are responsible for the cost of returning the product(s). Shipping fees will only be covered if the return is the result of a shipping error due to Aalkami. We will not accept COD shipments.
- For returns that meet the above criteria, you can expect a refund within 14 days of the date that we receive the product(s) from you.
- If you have any questions about our Refund and Return Policy, please contact us at sales@aalkami.london