About AALKAMI London
Q: What is AALKAMI London?
A: AALKAMI London is a family-run luxury fashion brand specializing in ethically crafted women's clothing and accessories. We are committed to sustainability and timeless elegance.
Q: Where is AALKAMI London based?
A: We are based in London, UK, and offer worldwide shipping to bring our collections to customers globally.
Products and Sizing
Q: What types of products do you offer?
A: Our collections include a range of women's apparel such as tops, skirts, dresses, jumpers, and cardigans, all designed with a focus on quality and sustainability.
Q: How can I find the right size?
A: Each product page includes detailed sizing information to help you choose the perfect fit. If you need further assistance, please contact us at sales@aalkami.london.
Q: What materials are used in your products?
A: We use the finest sustainable materials, including ethically sourced wool and cashmere, to ensure both luxury and environmental responsibility.
Ordering and Payment
Q: How do I place an order?
A: Browse our collections, select your desired items, and proceed to checkout. For any assistance, feel free to contact us at sales@aalkami.london.
Q: What payment methods do you accept?
A: We accept major credit cards and other secure payment options. Specific details are provided during the checkout process.
Q: Can I modify or cancel my order after placing it?
A: If you wish to change or cancel your order, please contact us as soon as possible at sales@aalkami.london. We will do our best to accommodate your request.
Shipping and Delivery
Q: Do you offer international shipping?
A: Yes, we provide worldwide shipping. Shipping fees and delivery times vary based on the destination and will be calculated at checkout.
Q: How long does delivery take?
A: Delivery times depend on your location and the shipping method selected. Estimated delivery times will be provided during checkout.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a confirmation email with tracking information to monitor your shipment.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn and unused items with original tags. For more details, please refer to our Refund Policy.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, please contact us at sales@aalkami.london with your order details, and we will guide you through the process.
Care Instructions
Q: How should I care for my AALKAMI London garments?
A: Care instructions are provided on each product page and on the garment's label. Generally, we recommend following the specific care guidelines to maintain the quality and longevity of your item.
Sustainability
Q: What sustainable practices does AALKAMI London follow?
A: Sustainability is at the core of our brand. We use eco-friendly materials, ethical manufacturing processes, and sustainable packaging to minimize our environmental impact.
Q: Does AALKAMI London support any social initiatives?
A: As a family-run business, we are committed to ethical fashion and supporting initiatives that promote sustainability and social responsibility.
Customer Support
Q: How can I contact AALKAMI London?
A: You can reach us via email at sales@aalkami.london. Our customer service hours are Monday to Friday, 10 AM - 9 PM (GMT).
Q: Do you offer gift options?
A: Yes, we provide gift wrapping and digital gift cards. These options can be selected during the checkout process.